I love this insight from Ivar Kroghrud in the New York Times about why you should draw your org chart upside down:
“I draw our organizational map upside down, because it’s not the leader and manager who do the work.
The manager is there to give direction and make it possible for the others to do their job. That’s clearly illustrated if you turn it on its head.
Imagine showing a front-line employee the chart, and saying, ‘Let’s find your box somewhere very, very far down here.’
Just the psychology of that is depressing, because those are the people who deal with customers in a lot of cases. And that’s a very important role.”